#Houzz customer service award update
#Houzz customer service award full

Do not enter reviews yourself- reviews must be entered by each client directly on Houzz.Ģ.

#Houzz customer service award update

A client can edit their review, so by working to resolve the issue, they may even update their review with a higher star rating.ġ. Responding to bad reviews demonstrates you’re willing to take the time to resolve ongoing issues. Responding to positive reviews shows potential clients that you appreciate the client’s time to write a review, and helps provide a better picture of a successful project. It’s also important to respond to reviews, both positive and negative. Let your client know how important reviews are for your business. Once it’s approved, it will show up on your profile. With the “Get Reviews” tool on your profile, just add the client’semail address and write a personalized note and Houzz will send the client directions to fill out the review. Houzz makes it easy for clients to submit reviews without needing a Houzz account. The more glowing reviews you receive, the higher your chances of being awarded the Best of Houzz Service, so follow up is key. This practice will open the lines of communication between you and your client, and you will have set expectations of a review with your client very early in the process. Encourage them to inform you if they are not entirelysatisfied at any time, and work together to solve any issues that arise. Do not fill the photos with irrelevant keywords or incorrect facets-your photos will get less exposure as a result.īefore work begins, assure your client that your intention is to provide five star-worthy service.

Upload each photo only once, so all your photo saves will be consolidated on one image.ģ. They are difficult to see and don’t reflect your hard work and skill.Ģ. Do not upload dark, grainy, watermarked, or poorly composed photos. By uploading project photos regularly and ensuring they are good quality, Houzz users will be more likely to spend more time looking at your profile.ġ. Adding photos on a consistent basis is also important and you should be sure to add new projects every year. The address will be kept private-only the city name will be displayed on Houzz, but Houzz will use this data to help you be found more often by potential clients in the areas where you work.Įvery save counts! Be sure to share all your Houzz projects with your outside networks, so they have the opportunity to see and save your best work.

#Houzz customer service award full

When uploading photos, be sure to include the full address of the project. By adding these facets, there is a higher likelihood your photos will come up in relevant searches. Facets are the information that populates search filters used by the Houzz community to refine the results by what they want to see. See our profile and work on Houzz.After uploading high quality photos, add facets and other information to the photo. These badges are meant to help homeowners identify popular and top-rated home professionals in every metro area serviced globally on Houzz. That is why this award means so much to us!Ī “Best Of Houzz 2021” badge will appear on winners’ websites and profiles as a sign of their commitment to excellence. We try to be as transparent as possible and do the best we can at all times. We have learned that communication is essential-not only within our team, but especially with our clients. This industry is challenging as issues arise daily, and there is a lot of detail to consider. Customer Service honors are based on several factors, including a pro’s overall rating on Houzz and client reviews submitted in 2020.

The Best Of Houzz badge is awarded annually, in three categories: Design, Customer Service, and Photography. Your feedback and thoughtful reviews – like the one below – have helped us with this industry recognition. For the second year in a row, our team has been awarded “Best of Houzz” for Customer Service on Houzz ®, the leading platform for home renovation and design!Ī big thank you goes to all of our amazing clients-without you, we wouldn’t be able to do what we love everyday.